bizratings-mcp

bizratings-mcp

BizRatings MCP server — exposes the BizRatings CSAT/NPS customer-survey API (for ConnectWise partners) as MCP tools.

MSPbots Connector gives your AI clients one MCP URL to reach your entire MSP stack (RMM, PSA, documentation, security, finance), and gives you control over who can call which tool and a record of everything that was called.

Hosted service: connect.mspbots.ai · Free to use.

Why Connector

Quick start

1. Sign up at connect.mspbots.ai.
2. Connect your vendors. Pick from 150+ connectors and authorize each one on the vendor's own page, or bring your own API keys. No extra vendor accounts needed.
3. Set access. Create roles and decide which tools each role may call. Nothing is allowed until you allow it.
4. Add your MCP URL to your AI client. Copy the URL from your Connector dashboard into Claude, ChatGPT, Cursor, VS Code, Gemini, Codex, or any MCP-capable client.
5. Ask your AI to do real work, and watch every call appear in the audit log.

Features

Unified gateway

• One MCP URL for all your AI clients
• 150+ connectors across the MSP stack
• Custom MCP servers supported, free
• Authorization happens on each vendor's own page; the AI never sees passwords or tokens
• Bring your own credentials: use the vendor API keys you already have
• Multiple accounts per app; connect once, reuse across AI clients
• Tool search: finds the right action for the task
• One sign-in; vendor credentials are injected behind the scenes and OAuth tokens refresh automatically

Visibility

• Audit log for every tool call (who, which vendor, when)
• Usage dashboard: call volume, top vendors, error rate, per-user activity
• Export audit logs to CSV, or stream to Loki, Graylog, or LogScale (SIEM)
• Optional recording of tool arguments and result summaries (off by default, enabled per organization)

Control

• Per-role, per-tool allowlist, deny by default
• owner / admin / member roles
• SCIM provisioning with Entra ID, Okta, JumpCloud, and Google Workspace

Security

• Credentials encrypted one record at a time (AES-256-GCM, per-record key)
• AI clients authenticate with OAuth 2.1 + PKCE
• Vendor responses are scanned for prompt-injection patterns and returned as structured data. This is one layer of defense, not a guarantee against every attack.
• Static egress IP for customer firewall and API allowlisting

Pricing

Free.

Links: connect.mspbots.ai · mspbots.ai

Overview

This server implements the Model Context Protocol (Streamable HTTP/SSE transport) and wraps the BizRatings API, which manages CSAT/NPS satisfaction surveys tied to ConnectWise tickets and projects. It follows the MSPbots Vendor MCP Service SOP: stateless, no stored credentials, per-request header authentication.

The server itself holds no credentials — the caller obtains a BizRatings OAuth2 access token and passes it per-request through a header.

Quick Start

Docker (recommended)

docker compose up --build

The server starts on http://localhost:8080.

Local (uv)

uv sync
python -m bizratings_mcp

Health Check

curl http://localhost:8080/health
# {"status": "ok"}

No token is required for the health endpoint.

Authentication

Every request to /mcp must include the following HTTP header:

The token itself must be obtained by the caller via:

curl -X POST https://bizratingsidp.azurewebsites.net/connect/token \
  -H "Content-Type: application/x-www-form-urlencoded" \
  -d "grant_type=client_credentials&client_id=<client_id>&client_secret=<client_secret>&scope=BRApi"

Missing or invalid tokens return 401 Unauthorized.

Environment Variables

MCP Endpoint

POST http://localhost:8080/mcp

Connect your MCP client with:

• Transport: http (Streamable HTTP / SSE)
• Header: X-Bizratings-Token: <access_token>

Tool List

All dates use the DD-Mon-YYYY format (e.g. 15-Mar-2026) unless noted otherwise.

Tickets

Surveys (project / multi-site / dedicated questionnaires)

Stats

Test Example

Call bizratings_get_ticket_responses for the last quarter's high scores only:

{
  "method": "tools/call",
  "params": {
    "name": "bizratings_get_ticket_responses",
    "arguments": {
      "start_date": "01-Jan-2026",
      "end_date": "31-Mar-2026",
      "current_page": 1,
      "page_size": 10
    }
  }
}

Equivalent curl against the running server (streamable HTTP MCP endpoint):

curl -X POST http://localhost:8080/mcp \
  -H "Content-Type: application/json" \
  -H "X-Bizratings-Token: <access_token>" \
  -d '{
    "jsonrpc": "2.0",
    "id": 1,
    "method": "tools/call",
    "params": {
      "name": "bizratings_get_ticket_responses",
      "arguments": { "start_date": "01-Jan-2026", "end_date": "31-Mar-2026", "page_size": 10 }
    }
  }'

Expected shape of a successful result (fields abbreviated):

{
  "content": [
    {
      "type": "text",
      "text": "{\n  \"tickets\": [ { \"ticketID\": 12345, \"companyName\": \"Acme Corp\", \"score\": 9, ... } ],\n  \"totalCount\": 42\n}"
    }
  ]
}

API Reference

• BizRatings Swagger UI