Intercom MCP Server

Intercom MCP server for Help Center content management and CS workflow automation.

Version

v0.6.0 - Added CS workflow tools (reply conversation, add note, close conversation, update ticket)

Features

Articles

✅ get_article - Get a single article by ID
✅ list_articles - List articles with pagination
✅ search_articles - Search articles by keywords with highlighting support
✅ create_article - Create new articles with multilingual content
✅ update_article - Update existing articles with partial updates

Collections

✅ list_collections - List all Help Center collections
✅ get_collection - Get a single collection by ID
✅ update_collection - Update collection info and translations
✅ delete_collection - Delete a collection (permanent)

CS Workflow

✅ reply_conversation - Reply to a conversation as an admin
✅ add_conversation_note - Add an internal note to a conversation
✅ close_conversation - Close a conversation
✅ update_ticket - Update a ticket's state or attributes

Installation

Clone the repository:

git clone https://github.com/kaosensei/intercom-mcp.git
cd intercom-mcp

Install dependencies:

npm install

Build the project:

npm run build

Configuration

Get Intercom Access Token

Go to Intercom Settings → Developers → Developer Hub
Create a new app or use existing one
Get an Access Token with Articles and Conversations read and write permissions

Environment Variables

Variable	Required	Description
`INTERCOM_ACCESS_TOKEN`	✅ Always	Your Intercom API access token
`INTERCOM_ADMIN_ID`	✅ For CS tools	Admin ID used for `reply_conversation` and `add_conversation_note` when `admin_id` parameter is not provided

Configure with Claude Code (Recommended)

If you're using Claude Code CLI, you can easily add the MCP server:

claude mcp add --transport stdio intercom-mcp \
  --env INTERCOM_ACCESS_TOKEN=<your_token> \
  --env INTERCOM_ADMIN_ID=<your_admin_id> \
  -- node /ABSOLUTE/PATH/TO/intercom-mcp/dist/index.js

Replace:

<your_token> with your Intercom Access Token
/ABSOLUTE/PATH/TO/ with your actual project path

To verify it's configured:

claude mcp list

Configure Claude Desktop Manually

Alternatively, edit your Claude Desktop config file:

macOS: ~/Library/Application Support/Claude/claude_desktop_config.jsonWindows: %APPDATA%\Claude\claude_desktop_config.json

Add this configuration:

{
  "mcpServers": {
    "intercom-mcp": {
      "command": "node",
      "args": [
        "/ABSOLUTE/PATH/TO/intercom-mcp/dist/index.js"
      ],
      "env": {
        "INTERCOM_ACCESS_TOKEN": "your_intercom_access_token_here",
        "INTERCOM_ADMIN_ID": "your_admin_id_here"
      }
    }
  }
}

Important:

Replace /ABSOLUTE/PATH/TO/intercom-mcp with your actual project path
Replace your_intercom_access_token_here with your actual token
Replace your_admin_id_here with your Intercom admin ID (required for CS tools)

Restart Claude Desktop

Completely quit Claude Desktop and restart it.

Usage

Once configured, you can use these commands in Claude Desktop:

List Articles

List Intercom articles

Show me the first 20 Intercom articles

Get Article Details

Get Intercom article with ID 9876543

Search Articles

Search for Intercom articles about "subscription"

Search published articles containing "播客" with highlighted matches

Find articles with keyword "訂閱" in Chinese

Create Article

Create a new Intercom article titled "Getting Started Guide" with content "Welcome to our platform" by author ID 123456, save as draft

Update Article

Update article 9876543 and change its state to published

List Collections

List all Intercom Help Center collections

Get Collection

Get collection with ID 14608214

Update Collection

Update collection 14608214 and add Japanese translation

Delete Collection

Delete collection 16036040

Use Case: Translation Management

One of the key features of v0.4.0 is the ability to manage multilingual collections efficiently.

Add Missing Translations

You can easily add translations to collections that are missing certain languages:

Update collection 14608214 and add the missing Japanese translation: name "アカウント管理", description "アカウント設定を管理する"

Bulk Translation Updates

Check which collections are missing translations:

List all collections and show me which ones are missing Japanese translations

Then update them one by one or create a plan to update multiple collections.

Verify Translations

After updating, verify the changes:

Get collection 14608214 and show me all available translations

Tools Reference

`get_article`

Get a single article by ID.

Parameters:

id (string, required): Article ID

Example:

{
  "id": "9876543"
}

`list_articles`

List articles with pagination.

Parameters:

page (number, optional): Page number (default: 1)
per_page (number, optional): Articles per page (default: 10, max: 50)

Example:

{
  "page": 1,
  "per_page": 20
}

`search_articles`

Search for articles using keywords. Supports full-text search across article content with multilingual support (English, Chinese, Japanese, etc.).

Parameters:

phrase (string, required): Search keywords/phrase to find in articles
state (string, optional): Filter by article state - "published", "draft", or "all" (default: "all")
help_center_id (string, optional): Filter by specific Help Center ID
highlight (boolean, optional): Return highlighted matching content snippets (default: false)

Example (Simple search):

{
  "phrase": "subscription"
}

Example (Search with filters):

{
  "phrase": "播客",
  "state": "published",
  "highlight": true
}

Example (Chinese keyword search):

{
  "phrase": "訂閱制",
  "state": "all",
  "highlight": true
}

Response includes:

total_count: Total number of matching articles
data.articles: Array of matching articles with full content
pages: Pagination information with next page URL
Highlighted content snippets (when highlight: true)

Use Cases:

Find all articles about a specific topic
Search for Chinese/Japanese content in multilingual help centers
Locate articles that need updating
Discover related content for cross-linking

`create_article`

Create a new article with multilingual support.

Parameters:

title (string, required): Article title
body (string, required): Article content in HTML format
author_id (number, required): Author ID (must be a valid Intercom team member)
description (string, optional): Article description
state (string, optional): "draft" or "published" (default: "draft")
parent_id (string, optional): Collection or section ID
parent_type (string, optional): "collection" (default)
translated_content (object, optional): Multilingual content

Example (Simple):

{
  "title": "Getting Started Guide",
  "body": "<p>Welcome to our platform</p>",
  "author_id": 123456,
  "state": "draft"
}

Example (Multilingual):

{
  "title": "Getting Started Guide",
  "body": "<p>Welcome to our platform</p>",
  "author_id": 123456,
  "state": "published",
  "translated_content": {
    "zh-TW": {
      "title": "入門指南",
      "body": "<p>歡迎使用我們的平台</p>",
      "author_id": 123456,
      "state": "published"
    },
    "ja": {
      "title": "スタートガイド",
      "body": "<p>プラットフォームへようこそ</p>",
      "author_id": 123456,
      "state": "published"
    }
  }
}

`update_article`

Update an existing article. Only provided fields will be updated.

Parameters:

id (string, required): Article ID
title (string, optional): Updated title
body (string, optional): Updated content
description (string, optional): Updated description
state (string, optional): "draft" or "published"
author_id (number, optional): Updated author ID
translated_content (object, optional): Updated translations

Example (Change state):

{
  "id": "9876543",
  "state": "published"
}

Example (Update content):

{
  "id": "9876543",
  "title": "Updated Title",
  "body": "<p>Updated content</p>"
}

Example (Add translation):

{
  "id": "9876543",
  "translated_content": {
    "zh-TW": {
      "title": "更新的標題",
      "body": "<p>更新的內容</p>"
    }
  }
}

`list_collections`

List all Help Center collections (top-level categories).

Parameters:

page (number, optional): Page number (default: 1)
per_page (number, optional): Collections per page (default: 50, max: 150)

Example:

{
  "page": 1,
  "per_page": 50
}

`get_collection`

Get a single collection by ID.

Parameters:

id (string, required): Collection ID

Example:

{
  "id": "14608214"
}

`update_collection`

Update an existing collection. Only provided fields will be updated. Perfect for adding missing translations!

Parameters:

id (string, required): Collection ID
name (string, optional): Updated collection name (updates default language)
description (string, optional): Updated description (updates default language)
parent_id (string, optional): Parent collection ID (null for top-level)
translated_content (object, optional): Updated translations

Example (Update name and description):

{
  "id": "14608214",
  "name": "Account Management",
  "description": "Manage your account settings"
}

Example (Add missing Japanese translation):

{
  "id": "14608214",
  "translated_content": {
    "ja": {
      "name": "アカウント管理",
      "description": "アカウント設定を管理"
    }
  }
}

Example (Update multiple language translations):

{
  "id": "14608214",
  "translated_content": {
    "ja": {
      "name": "アカウント管理",
      "description": "アカウント設定を管理する"
    },
    "id": {
      "name": "Manajemen Akun",
      "description": "Kelola pengaturan akun Anda"
    }
  }
}

`delete_collection`

Delete a collection permanently. WARNING: This action cannot be undone!

Parameters:

id (string, required): Collection ID to delete

Example:

{
  "id": "16036040"
}

⚠️ Important Notes:

Deleted collections cannot be restored
All content within the collection may be affected
Always backup important data before deletion

Development

Build

npm run build

Watch mode

npm run watch

Troubleshooting

Claude Desktop doesn't show the tools

Check config file path is correct
Verify JSON format (no trailing commas)
Completely restart Claude Desktop
Check absolute path to dist/index.js

API errors

Verify your Access Token is correct
Ensure token has Articles read permissions
Check Intercom API status

Build errors

Ensure TypeScript version >= 5.0
Delete node_modules and dist, then:

npm install && npm run build

Project Structure

intercom-mcp/
├── package.json           # Project configuration
├── tsconfig.json          # TypeScript configuration
├── src/
│   └── index.ts           # Main server code
├── dist/                  # Compiled output
└── README.md             # This file

Roadmap

Completed

✅ Get Article (v0.1.0)
✅ List Articles (v0.1.0)
✅ Create Article (v0.2.0)
✅ Update Article (v0.2.0)
✅ Multilingual support for Articles (v0.2.0)
✅ List Collections (v0.3.1)
✅ Get Collection (v0.3.1)
✅ Update Collection (v0.4.0)
✅ Delete Collection (v0.4.0)
✅ Multilingual support for Collections (v0.4.0)
✅ Search Articles with keyword matching and highlighting (v0.5.0)
✅ Reply to conversations (v0.6.0)
✅ Add internal notes to conversations (v0.6.0)
✅ Close conversations (v0.6.0)
✅ Update ticket state and attributes (v0.6.0)